Frequently Asked Questions (FAQ)

1. What are your candles made of?

Our candles are made from 100% natural soy wax, phthalate-free fragrance oils, and lead-free cotton wicks. We prioritize eco-friendly, non-toxic ingredients to ensure a clean and safe burn.

2. Are your candles vegan and cruelty-free?

Yes! Our candles are completely vegan and never tested on animals. We are committed to ethical and sustainable practices.

3. How long do your candles burn?

The burn time varies depending on the size of the candle. On average:

• 8 oz candles burn for approximately 40-50 hours.
• 12 oz candles burn for approximately 60-70 hours.

To maximize burn time, trim the wick to 1/4 inch before each use and allow the wax to melt evenly across the surface.

4. Why is my candle tunneling?

Tunneling occurs when a candle isn’t burned long enough to allow the wax to melt evenly across the top. To prevent this, always burn your candle for at least 2-3 hours on the first use to create a full melt pool.

5. How do I take care of my candle?

• Trim the wick to 1/4 inch before each burn.
• Keep the candle away from drafts to prevent uneven burning.
• Never leave a burning candle unattended.
• Stop using the candle when only 1/2 inch of wax remains.

6. Can I reuse the candle jars?

Absolutely! Our jars are reusable and perfect for storage, planting small succulents, or DIY crafts. To clean, remove any remaining wax by placing the jar in warm water and wiping it out.

7. Do you offer custom or personalized candles?

Yes! We offer custom labels and scents for special occasions like weddings, birthdays, and corporate gifts. Contact us for more details on personalization options.

8. How can I get the best scent throw from my candle?

For optimal scent distribution:

• Burn the candle in a well-ventilated space.
• Let it burn long enough to create a full melt pool.
• Keep the wick properly trimmed.

9. Do you offer refunds or exchanges?

We want you to love your purchase! If you receive a damaged or defective candle, please contact us within 7 days of delivery for a replacement or refund. Due to the nature of our products, we do not accept returns on used candles.

10. Where do you ship?

We currently ship within [your shipping regions]. All orders are processed within [processing time], and you will receive tracking details once your order ships.

Still have questions? Feel free to contact us at [your email] or visit our website for more information!